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FAQ

FAQ

Orders

I Have Not Received My Order Confirmation, What Should I Do?

Order confirmations can sometimes take up to 24 hours. If you have not received your order confirmation email after 24 hours, please contact us at [email protected] with your inquiry.

How Can I Track My Package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Blue and Yellow tracking page.

I Received Incorrect Items In My Order, What Should I Do?

Please contact [email protected] within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

How Can I Check The Status Of My Order?

Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order.

My Items Arrived Damaged, What Should I Do?

Please contact [email protected] within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the damaged item you received.

Product

What Size Should I Buy?

We endeavor to design our products in a way that is durable, stylish and will feel great while you wear it. There is a general size description for each product, and we give you dimensions of the model wearing the product, and the size they’re wearing, to allow you to compare. If you are still unsure what size to order, drop us an email at [email protected] and we will be happy to help.

Are There Special Care Instructions?

So glad you asked! One of the most important steps we can take in ensuring that we as consumers are working on a more sustainable future is how we wash and care for our clothes. B&Y clothes are all built for the long haul, and how you care for your clothes will help ensure these items go the distance. First, always only wash your clothes when it is really needed. One wear to the grocery store does not (under normal circumstances) warrant a wash. Seriously, wash only when needed! When you do wash, wash with cold water. It takes natural gas (yikes) to warm up water so cold tap water is best. Use an environmentally safe detergent! After the wash cycle, line dry your clothes. Not only does it save a ton of energy (think about what the sources of your electricity are – likely a brown source) but it actually prolongs the life of your clothes. Drying in a standard dryer is rough on your clothes. Give them (and the world) a break and do your part.

Where Are Your Products Made?

An important question which led us to create the #knowyourlabel campaign. We strive to fully live by our other creation #continentallycrafted mantra as much as possible. Our recycled yarn is, currently, being spun in Spain though we continue to work with our partners and seek new partners to source our yarn in North America (this has been our biggest frustration!). However, for our knit products, the yarn is knit into an exclusive fabric you will only find with B&Y and cut and sewn in Toronto, Canada. Our deadstock products are sourced, cut and sewn in Los Angeles, California. And our knit socks are woven and produced in North Carolina. We do everything to make sure that our pieces, down to the thread and buttons and zippers, are all sourced in North America.

Shipping & Returns

Where Do We Ship?

We stand by our #continentallycrafted commitment, even if it means we lose out on a large possible market for our clothes. This means we only ship within North America. There are certain duties that may attach (looking at you Canada!) but we love our continent, want others to put their money where their mouths are, and live by our word. (P.S. if you live outside of North America and are bummed to miss out, drop us an email and tell us where you are at. Who knows, we may be coming to your corner of the world soon enough...)(P.S.+ if you love our clothes and believe in what we stand for, don't be sneaky and order through your old friend who moved to Mexico City only to then ship your clothes back to London. Hey London – good things come to those who wait – and play by the rules.)

How Much Does Shipping Cost?

We offer free shipping on orders over $150. This excludes any duties that may be enforced for cross border shipments. All international orders will be shipped by ground and will be delivered duty free.

How Long Will It Take For My Package To Arrive?

For orders placed within the United States, we will package and ship that order within 24 hours of purchase, Monday through Friday, excluding holidays and very rare instances of human error. All orders come from our warehouse in the San Francisco Bay Area and are handled by real pro's. Once the order ships, you will receive a tracking number via email to track its progress.

What Is Our Return Policy?

B&Y products can be returned or exchanged up to 30 days of purchase for a full refund, providing the item is in its original condition. For questions or concerns, please email us at [email protected].

How Do I Make A Return Or Exchange?

If you need to return or exchange an item, please email us at [email protected] to initiate the request and receive instructions on how to ship the items back. Returns are processed within one week of us receiving the package and refunds should take between 3-5 days to post to your account.

Miscellaneous

How Do I Update My B&Y Account Password Or Email?

Go to https://blueandyellowproject.com/login.php and login to your account. Select the “Account Settings” tab.

Where Does Blue & Yellow Come From?

Blue & Yellow are primary colors, which when combined, create green. We wanted to utilize a name that stood out and signified what it is that we are trying to do. Which is make sustainable products while educating our customers and communities that #knowyourlabel and #continentallycrafted are commitments that we all should make in all of our every day lives.

What Kind Of Personal Information Does Blue & Yellow Collect And Store?

Please see our Privacy Policy

Where Are Your Retail Stores?

We do not have any brick-and-mortar shops, as of yet and are not sure we ever will. We will occasionally show up in random places and events throughout the year, and the only way to know where we are headed is to sign up for our newsletter in the footer of the website

Do You Ever Have Special Promotions?

We do not generally have special promotions but we do occasionally offer exclusive deals directly to our email list. We promise not to stuff your inbox with unnecessary musings, but do hope you enjoy getting the latest from our shop and special heads up notices about surprise events and happenings that we are planning...